Frequently Asked Questions
Everything you need to know about shopping with ausmod.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Do you offer a warranty on electronic products?
Yes, all ausmod electronics come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
We accept returns within 30 days. For electronics, items must be in their original packaging with all accessories. A restocking fee may apply if the factory seal is broken.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product description for the 'Voltage Compatibility' tag before purchasing.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our courier portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and secure buy-now-pay-later options like Afterpay and Klarna.